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If you have an issue or question, please contact us at

We will answer your questions as quickly as possible.

If you want to order a replacement holdall smartcard, please contact our smart ticketing service provider SAM on 0300 300 0032 (local rates) or click here to request a new holdall by email. Be sure to give us your name and address. 

Norfolk County Council is a member of Smart Application Management - SAM (formerly SWSAL) a not for profit, member owned managed service provider. SAM provide Norfolk with smart ticketing systems, technical expertise and customer support. SAM are consulted to assist our customers.